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ROLE DESCRIPTION: Elected volunteer ultimately responsible for serving the needs of the Chapter membership, ensuring continued growth through proactive and innovative onboarding, retention and member engagement. This member of the Board of Directors oversees the establishment and revision of measurable membership recruitment and retention goals, and the monitoring of success metrics, for appropriate action by the Board of Directors (in accordance with Chapter policies and Bylaws).


  • Oversee the development and implementation of an annual Chapter Membership Plan
  • Monitor and report on all Chapter membership metrics
  • Answer general member/non-member information inquiries and other requests for assistance with membership and its benefits
  • Support and attend annual general meeting and all Chapter meetings as appropriate
  • User of the Chapter Reporting System (CRS) for analysis and reporting of membership data
  • Oversee the maintenance of Chapter membership records
  • Provide communication list/member updates to officers as requested
  • Oversee the production and distribution of timely membership reports, such as monthly membership reports by demographics (city, state, age, industry, etc.)
  • Review and analyze member satisfaction survey data and enhance membership benefits
  • Review and analyze lapsed (non-renewal) member survey
  • Analyze and integrate survey feedback for inclusion in the strategic/operational planning
  • Oversee membership welcome and support plan including the promotion of PMI and Chapter membership value
  • Oversee rewards and recognition program plan to recognize member milestones (such as anniversaries or awards)
  • Appoint, manage and develop directors and coordinators as appropriate to assist in membership responsibilities
  • Develop and implement succession and transition plan for VP of Membership and subordinate directors and coordinators


  • Customer Service
  • Data Analysis & Reporting
  • Marketing Skills
  • Proficiency in using Survey Tools/Market Research/Demographic Research
  • Proficiency in using PMI Chapter Reporting System (CRS)


  • Persuasion/Motivation
  • Public Speaking/Presentation
  • Strategic Planning and Process Execution

The ideal candidate must have been a PMI or local Chapter member for at least two (2) years in good standing. If a member transferred from another Chapter, he/she may qualify by providing a reference 

Estimated Volunteer Hours per Month: 10–hours Minimum

Average Years of Local Chapter Volunteer Experience: 1–years

*Customized from respective role description in PMI Chapter Leaders’ Guide: Chapter Volunteer Role Delineation Study (RDS) Results – Third Edition (2018)