PMI California Central Valley Chapter

MEMBER SERVICES: Director of Technology

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DIRECTOR OF TECHNOLOGY*

ROLE DESCRIPTION: Elected or appointed volunteer responsible for all aspects of Chapter technology including acquisition of technology, support/maintenance of technology, data analytics, technology governance and long-range and annual planning of technology in accordance with any current or future PMI procedures and guidelines. Reports to Vice President of Membership.

ROLES AND RESPONSIBILITIES:

  • Acquisition of Technology

  • Participate in the development and implementation of an annual Chapter Membership Plan

  • Participate in request for proposal (RFP) and contract negotiations (not sole negotiator)

  • Research new technologies and/or features to improve the Chapter efficiencies and membership experience and report on feasibility of proposed technology initiatives

  • Collaborate with Chapter leadership to propose initiatives

  • Gather business requirements

  • Oversee any initiatives for current or proposed technologies

  • Lead implementation planning

  • Oversee training

  • Support/Maintenance of Technology

  • Manage all Chapter technology initiatives

  • Provide administrative support for Chapter technologies

  • Provide vendor management of technology

  • Be familiar with all aspects of operational technologies in place and be able to provide backup administrative support

  • Ensure the Chapter’s owned, rented or leased equipment is in good working order and tracked

  • Provide regular status updates to Chapter leaders

  • Communicate service level agreements (SLAs) for issue/request intake process

  • Manage, recruit and onboard internal and external technology team members, and ensure technology team is providing timely responses to support requests

  • Coordinate and collaborate with other Chapter Board of Directors members and volunteers where needed

  • Data Analytics

  • Per PMI current and future membership and data protection policies:

  • Provide general data support including, but not limited to, gathering and providing data

  • Create awareness of available data and the value of it

  • Provide various analytic reports to Chapter leaders including:

  • Referral source

  • Email conversion and A/B testing

  • Web analytics

  • System reports: operational defects in IT systems

  • Governance

  • Maintain data and transaction services and processes

  • Maintain inventory of technologies in place, including administrative access information

  • Ensure compliance with all software/subscription licenses that are acquired

  • Ensure backups and ensure proper archiving occurs within the infrastructure

  • Manage internet site security/system monitoring

  • Maintain the process and methods for access rights for Chapter systems

  • Assess risk in IT systems

  • Maintain IT security policies

  • Long Range and Annual Planning

  • Successfully plan, track and deliver all IT-related services employed to benefit the Chapter

  • Work with other technology team members, Chapter Board of Directors members and volunteers to identify opportunities to improve Chapter technology and infrastructure

  • Provide submission requests for budget and schedule estimates

  • Provide recommendations for system upgrades

  • Assist in defining business capabilities

  • Identify upcoming technology needs based on Chapter plans/activities

  • Identify road maps focused on sequencing and dependencies

  • Keep current on technologies being adapted by PMI or other PMI Chapters

STRATEGIC AND BUSINESS MANAGEMENT SKILLS

  • Contract & Vendor Management

  • Data Analysis & Reporting

  • Organizational Change Management

  • IT/IS Project Management 

  • Skilled in Strategic Planning Process

LEADERSHIP SKILLS

  • Technology Innovation 

  • Decision Making

  • Stakeholder Management

Estimated Volunteer Hours per Month: 10–15

Average Years of Project Management Experience: 16

Average Years of PMI Volunteer Experience: 7