Professional Development 
Superhero Conference

PROGRAM

8:00 to 9:00

• Check-In.
• Enjoy coffee and a light breakfast.
• Network with your colleagues.
• Check out Jeff Tobe's newest books.
• Get to know our Sponsors and the products that make our work easier.

9:00 to 10:15

KEYNOTE SPEAKER: JEFF TOBE

Customer Service Expert

Jeff’s mastery of customer experience strategies extend from creating an engaged work force to following and planning customer touch points throughout the entire customer engagement process. His innovative keynotes apply whether your “customer” is a retail consumer or an internal department within your organization.

10:15 to 10:30

Networking and Transition

10:30 to 11:15

EDUCATIONAL SESSIONS

11:15 to 11:30

Networking and Transition

11:30 to 12:15

EDUCATIONAL SESSIONS

Dr. Tom Wielicki

Managing the Risk: Soft and Hard Skills Approach

12:15 to 12:30

Networking and Transition

12:30 to 1:15

LUNCH

Catered Lunch: Menu to be Announced

1:30 to 2:15

ROUND TABLE DISCUSSIONS

Topics to be Announced

2:15 to 2:30

Networking and Transition Break

2:30 to 3:15

EDUCATIONAL SESSIONS

3:15 to 3:30

Networking and Transition

Jamie Franklin

Using Downtime

3:30 to 4:45

Closing Keynote: Phil Bristol
Do You Have GRIT?

Why do some people succeed and others fail? Most people think grit is purely about basic tenacity and persistence. There is a notion that some people get ahead because they are simply gifted, or well-connected, or both.

However, research shows that talent and intellectual ability are greatly overvalued in our culture.

GRIT is about what goes through your head when you fall down, and how that mindset—not talent or luck—makes all the difference. Join me and explore the four dimensions of GRIT, Growth, Resilience, Instinct, and Tenacity, and what to do to improve your GRIT.

Learn how applying the four dimensions of GRIT can enhance your leadership competencies. This fast-pace workshop explores how a GRIT mindset enables a leader to excel at delivering results, create a collaborative culture and expertly facilitate change.

GRIT also enriches the mindsets and related skills associated with emotional intelligence, communication flexibility and servant leadership.

4:45 to 5:00

Goodbyes!

Program Questions?

Contact Cynthia Elm at education_director@pmi-ccvc.org